Our personal care Pathways
Our services are tailored to an individual’s needs. It’s how we can most effectively encourage and empower individuals while providing all the care they need. Every individual’s journey is underpinned by a comprehensive care plan that they play an active role in defining.
We provide three levels of Care for people with mild-moderate or severe learning disabilities, autism or both.
personal care Plus:
personal care Extra Plus:
Enabling individuals to take control of their lives, build strong relationships and receive appropriate continuing care is essential from our perspective. It’s why on admission every individual receives a Service User Guide that includes the names of key staff, their allocated carer and information about the wider community.
And taking an active role in their own lives even extends to contracted employment opportunities with NCP Consultancy if a return to work is part of their plan and will contribute to a successful outcome. It’s part of our ethos of developing relationships between individuals, their families and those who support them.
Our Referral Process
Following a referral, every client undergoes a person-centred assessment within 24-48 hours.
Transitioning to personal care
We take great care to ensure individuals transitioning into care follow a bespoke care plan to achieve sustainable outcomes.
Each individual benefits from a nominated carer to further strengthen an important one-to-one relationship. We also develop a detailed ‘All about Me’ profile with families and external professionals, alongside a ‘Hospital Passport.’
It’s the kind of 360 degree care we find helps establish a trusting relationship and provides essential continuity of support.
To ensure high standards of care, every service user provides feedback to inform our Annual Quality Assurance audit. It helps us understand what we’re doing well and what can be improved. If action is needed, we’ll take it and feedback the outcome to relevant people. If we’re doing something well, we can celebrate good practice!
As well as being visited for two days every six weeks by an external auditor, we also carry out monthly audits of:
- care plans
- Risk Assessments
- Health & Safety
NCP Consultancy is regulated by the Care quality Commission (CQC).
Our Registered Managers are very well experienced and also a Registered with the Care Quality Commission. The wider Senior Management team includes experienced carers.
Every member of staff:
- Has undergone a rigorous interview process
- Completed a robust induction programme
- Has enhanced DBS clearance
- Is trained to a high standard
- Receives ongoing training and support
- Has or is working towards the Care Certificate
- Undergoes three-monthly supervisions and Annual Appraisals
We know how critical carers are. It’s why we ensure that every one of ouyr service user has the right carer with the right skills.
Every individual has a dedicated carer able to provide the one-to-one support they need. They will work closely with the individual to develop stimulating activities and opportunities, as well as helping to complete monthly care planning.